Age verification and legal requirements
Goldenstar requires that all players are at least 18 years of age. You must confirm your age upon registration. Account verification requires a check of your identity to ensure that all users meet the age requirements.
18 years of age is illegal and will not be tolerated. Goldenstar reserves the right to check and close accounts if there is suspicion of age violation.
Gaming limits and control tools
Goldenstar offers several tools to control your gaming behaviour. You can set deposit limits, loss limits and stake limits to ensure that you do not spend more than you can afford.
These limits can be managed via your account and apply for a period of your choice. You can adjust your limits or set new ones at any time.
- Deposit limits: Restrict how much you can deposit
- Loss limits: Set a maximum loss sum per day, week or month
- Stake limits: Control the amount of your individual stakes
- Cooling-off period: take a break from playing for a predefined period
Self-exclusion
If you believe you have a gambling problem, you can exclude yourself from Goldenstar. This is a stronger measure than temporary limits and excludes you for a longer period.
During a self-exclusion, you cannot log in or access your account. You cannot end the self-exclusion early until the specified period has expired.
Help resources and support
Several organisations offer free support for people with gambling problems. These independent services can help you if you have concerns or require advice.
GamCare offers advice and self-help tools. Gamblers Anonymous holds meetings and offers peer support. Gambling Therapy provides online therapy and resources for affected individuals and their families.
- GamCare: free advice and self-help tools
- Gamblers Anonymous: community meetings and support
- Gambling Therapy: online therapy and help resources
Safe gaming practices
Play only for fun and with money you can afford to lose. Set a budget before you play and stick to it.
Never play under the influence of alcohol or other substances. Avoid playing when you are experiencing emotional stress or are trying to chase losses.
- Only play with money you can afford to lose
- Set time limits for gaming sessions
- Take regular breaks
- Talk to someone if playing becomes a problem
FAQ
Who can play at Goldenstar?
18 years old to play at Goldenstar. Goldenstar requires age verification upon registration and identity verification upon account confirmation.
How do I set up a deposit limit?
You can configure deposit limits via your account. Select the time period and the maximum amount. The limit takes effect immediately.
Can I end my self-exclusion early?
No. A self-exclusion cannot be ended early. The period expires on the agreed end date. This is an important protective measure.
Where can I find help if I have a gambling problem?
GamCare, Gamblers Anonymous and Gambling Therapy offer free support. These independent organisations can offer you advice, therapy and help resources.
How do loss limits work?
You set a maximum amount that you can lose within a certain period. Once the limit is reached, you can no longer play until the period ends.
